Select the items to return or exchange
Returns and Exchanges
How it Works
Get a confirmation for your refund or replacement order
Send it off when you can
What's your return/exchange policy?
We offer returns for eligible products within 30 days of the purchase date. Once a return is started online, you have 30 days to send it back with our prepaid label. At this time we are only able to offer online returns for items purchase on the tentree website. The following conditions apply:
- A $10 return label fee will apply to all returns.
- Exchanges for a different colour/size in the same style are free.
- The original shipping costs are non-refundable.
- Items must be unwashed, unworn, with the hang tags attached and the tree code cannot have been registered.
- All returns are subject to inspection upon arrival at the warehouse. Please be sure to inform us of any changes in what will be sent back, as any discrepancies discovered between what was discussed and what arrived will be issued as charge-backs/credits (as applicable).
If your item arrived damaged please reach out to us at firstname.lastname@example.org and include an image of the damage.
The start date of holiday returns/exchanges is November 1st. If you place your order on or after this date, your purchase is eligible for return/exchange until January 15th.
We do not offer return labels for international orders. For more information and full policy details, please Click here before getting started :)
Returning a Canadian order? Click here
Is it easy to return/exchange items? How do I start?
Yes! Just enter the email you used to place your order in the text box above and click "start"! You'll receive an email with a link to access our returns portal. Once you are in you'll see your order and be able to select return or exchange for each of the items eligible. Make your selections and complete your return. Once your return is authorized, you'll receive a confirmation email with a a link to download a prepaid shipping label. You'll have 30 days to drop it off at the post office!
We offer free return shipping on exchanges. However, we charge a small return label fee for returns ($10) to cover the postage and restocking.
What items are not eligible for return/exchange?
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Climate + items are non-refundable and not eligible.
How soon will I get my refund?
Your refund will be issued once the return has been settled after arrival and inspection at our warehouse (typically 1-3 business days after the return has been delivered).