Select the items to return or exchange
Returns and Exchanges
How it Works
Get a confirmation for your refund or replacement order
Send it off when you can
Is it easy to return/exchange items?
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. We offer FREE return shipping on EXCHANGES. However, we charge a small return label fee for returns ($10). Conditions apply. We do not offer return labels for international orders. For more information, please CLICK HERE before getting started :)
Returning a Canadian order? CLICK HERE
How soon will I get my refund?
Once your items are inspected by the store, you'll get your refund typically within 48 business hours.
What items are eligible for return/exchange?
- Available to Canada and US customers only.
- Items purchased in the last 40 days.
- Items must be unwashed, unworn, with the hang tags attached and the tree code cannot have been registered.
- If your item arrived damaged please reach out to us at firstname.lastname@example.org and include an image of the damage.
What items are not eligible for return/exchange?
- Items marked as final sale.
- Free gifts or promotional items with retail value.